FAQs

Maids@Work | the quality provider of home cleaning in the Vancouver area.

Frequently Asked Questions

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Who We Are

Maids at Work is a full service maid service offering not only standard maid services but deep cleaning, annual and holiday clean-up services as well.

Our team members pride themselves in consistently creating a clean home environment for you and your family to enjoy. Our cleaning personnel are bonded, licensed and insured.

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Special Services

Carpet & Upholstery Cleaning is available – Price quoted upon request

Window Cleaning is available – Price quoted upon request

Tile & Grout Cleaning is available – Price quoted on request

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Service Schedule
When will your cleaning associates arrive to clean?

Our team members clean during the day from 8:15 AM – 4:45 PM – each home is assigned a time during the day for cleaning. Our team members do their very best to stick as closely to those start times as possible.

However, the arrival time may vary slightly due to things such as traffic, or if our team members find they need to spend a little longer at a home to handle a special request.

If you require a definite starting time for our team members, our office would be more than happy to talk about possible solutions such as making your scheduled cleaning the first appointment of the day.

Is there anything I should do before you arrive to clean?

Nice of you to ask – yes, it can help our team members if you pick up or put away any clothes, children’s toys or other items before we arrive. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. Thanks!

What if I can’t be home when your team members arrive to clean?

No problem, this is very common. That’s why many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your security.

This arrangement works very well and allows us to access your home to clean at the appropriate day and time. If you do not provide us a key, and you are not home to let our team members in at their scheduled
cleaning time, a lock-out charge may be applied.

What if I need to reschedule or skip my regular cleaning?

Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know at least 48 hrs. in advance, so we can change our team member’s schedules or arrange for an alternative time and date for your cleaning.

What about holidays?

We’ll call well in advance of any those nationally recognized holidays to arrange for a better day and time. Speaking of the holidays, be sure to let us know if you are ever in need of extra cleaning in advance of a family get together, dinner or party – we’re here to help.

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Payment
When is payment due? How should I pay?

Payment is due on your regularly scheduled cleaning day.

Many of our customers find it easiest to simply leave a check or cash payment out for our team members on the kitchen counter to collect when they arrive to begin their work.

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Supervision
How does Maids at Work make sure things go right?

Delivering high-quality, worry-free maid services depends a great deal on the maid service’s ability to send out only properly trained cleaning personnel who receive regular inspections and direction from managers.

At Maids at Work, all of our team members and supervisors are trained and experienced in using the latest, safest and most effective methods for cleaning homes – like yours!

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Supervision
Who provides the cleaning chemicals and equipment?

We bring everything we need to professionally clean your home including necessary supplies, chemicals and equipment. In this way, we can make sure we have everything we need including proper OSHA documentation such as MSDS forms.

What about ‘Green’ Products products? Do you use them?

Green cleaning is a broad and often misunderstood term used today to include any number of products and cleaning methods used by cleaning companies with the goal of reducing the impact on our environment while supporting ecologically safe and healthy homes.

While the use of these products is desirable, truly organic ‘green’ chemicals, unlike disinfectants, do not kill many harmful bacteria. Our approach is to work in a responsible way towards adding increasingly ‘green’ products to our overall chemical program if appropriate.

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Team Members
Who will Maids at Work send to clean my home?

Our team members are trained to always be professionals – for example, our members will never eat, drink, smoke or use any of your electrical appliances such as radio or tv while in your home.

Will Maids at Work send the same team members each visit?

We always try to clean your home using the same cleaning associates each time, unless due to sickness or other emergency, we are unable to do so.

We want you to feel confident in our team members and they are eager to get to deliver a custom cleaning for your home as quickly as possible.

Important Notes:

Personnel supplied by Maids at Work are deemed employees of Maids at Work and will not, for any purpose, be considered employees or agents of the customer.

Maids at Work is an equal opportunity employer. All necessary employment forms will be maintained by our office as required by law.

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Insurance
Are you insured? What if something gets broken?

While our team members are trained on proper cleaning procedures and pride themselves in being careful, if anything were to get broken as the result of something one of our team members did while cleaning – we want to step up to make it right!

That means trying to as quickly as possible to either repair or replace it – and because all of our team members are insured, we would file a claim whenever necessary to help resolve the situation.

If you would like, we would be glad to send you a certificate showing our insurance is complete and up-to- date. Maids at Work will furnish all forms of insurance required by law and shall maintain the same in force.

  • Comprehensive General Liability
  • Property Damage
  • Workers’ Compensation
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Guarantee

Maids at Work is committed to delivering a maid service program of the the highest quality and reliability. We offer responsive customer service and a number of additional cleaning services to be your one-stop source for home-cleaning services.

We bring together the best people, most effective methods, highest quality supplies and latest equipment to deliver on this commitment.

100% Satisfaction Guarantee

If after we clean, you notice a mistake, or simply anything you believe does not meet the standards for exceptional quality we promised, just let us know within 24 hrs. and we’ll come out and re-clean it for free. Our #1 job is getting and keeping you – delighted!

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Term

This professional maid service proposal shall be valid for a period of three (3) months provided there are no changes to the nature, details or scope of work required.

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Cancellation

This agreement may be terminated or canceled at any time with a minimum of thirty (30) days written notice from either party.